Tool of ITSM Consulting AG rated the success-critical aspects, taking into account the individual requirements of benchmarking through comparison with other companies in Bodenheim, 06.02.2012 – ITSM Consulting AG offers the possibility to perform a stress test of the quality of IT in their company the visitors at this year’s CeBIT. This tool first determines which depending on the business processes of the IT quality are available. The actual quality analysis with subsequent benchmarking is carried out based on this categorization. For this, the tool considers 15 critical aspects. CeBIT 2012 visitors can participate at the booth of the ITSM specialists (Hall 6, booth E24) free of charge. The consulting company there is also the live demonstration of a solution for the efficient quality control of critical IT processes. Only a few IT organizations dedicated to a systematic quality control, we know from an in-house study”, explained Frank Zielke, Board member of ITSM Consulting AG. The Companies have mainly deals with the design and standardization of their IT processes using ITIL in recent years.
The logical next step will be, that is now the companies like authorities are intensively with quality management”, the consultant sees clear signs of a shift in the market. However it often lacks a strategic positioning. Here the stress test can provide a concrete assistance quality of IT, because he determined his overall the trend action”, explains Zielke. In the analysis range of stress tests to the quality of IT, on the one hand to determine the concrete performance as the availability, performance, reliability, and compliance, but also the entire framework of quality management is considered. These include, for example, aspects such as the maturity of the existing performance measurement systems, the understanding of quality in IT and the use of methods of continuous improvement as well as the consistency of quality definitions. The participants will receive their results at the booth of ITSM Consulting AG automatically displayed.
They can derive, where in the future should be the focus in the quality strategy. At the same time, participants get shown, the average results of all the other participants so that they get an interesting comparison by this benchmark. “Interested parties can advance an appointment for the participation in the stress test IT-quality” elegant at CeBIT (Hall 6, booth E24): about ITSM consulting the ITSM Consulting AG is an independent, internationally operating IT consulting company in the areas of process optimisation and organisational Consulting IT service management. In addition, the core competencies include the effective and efficient management of IT organizations in the interest of timely and targeted IT governance. At the same time the ITSM Consulting AG is one of the few houses of training accredited by the German TuV for ISO/IEC 20000 and all ITIL V3 training courses in Germany. Also there is a close cooperation with the ISACA and corresponding COBIT training courses are offered. of think factory groupcom GmbH Bernhard Duhr Pastorat Street 6, D-50354 Hurth phone: + 49 2233 6117-75, fax: + 49 2233 6117-71