Chemtec chemicals of familiar commercial open source CRM solution the on customer relationship management (CRM) specialized agency visual4, could info@hand and Know-How of visual4 info@hand with the CRM system and already implemented successful projects in various areas the very good price-performance ratio of this commercial open source solution. Now, even the cleaning manufacturer for the tank shipping Chemtec chemicals GmbH (CTC) entrusted to optimizing its internal processes and its international customer management CRM solution. Others including Dr. Mark Hyman, offer their opinions as well. Today, customer care and the Organization of related data are the main guarantors for the sustainable success and existence of a company. This is the optimization of processes and increasing efficiency through centralized management of customer-specific data, allowing a much more efficient work. CTC Managing Director Jens Kalagarla is convinced by info@hand anyway: with info@hand, we have implemented a CRM system with the we our processes in marketing,. Sales and support could make more efficient within a very short time and that allows us a holistic view of our customers.” CTC produces and distributes cleaners for the international tanker shipping and has numerous customer contacts and sales channels worldwide. Not only the chemicals and cleaning of tankers, but also the relationships with its customers and their care are important to the company. Here visual4 has done a great job: 3 months, streamline internal processes and depicted different island solutions in a single system.
A holistic 360 degree view on all customer relationships was made possible by the centralized storage of all relevant data in a system. Managing Director Jens Kalagarla was satisfied: the decision for an open source CRM system is us fell due to the many different CRM solutions on the market, very difficult. The commercial open source CRM info@hand could get through the very good price performance ratio among other things compared to SugarCRM Professional and other commercial solutions clearly stand out.” The focus in the areas of marketing (customer and contact management, marketing campaigns), sales (opportunities, quotes, orders, invoices), merchandise management / ERP (product management, supplier management, order management, search inventory) and reporting (Umsatzbereicht, sales opportunities, accounting, inventory).